Refund Policy

Overview

At RIACO Plugins, we provide digital products, including WordPress and WooCommerce plugins. We want our customers to be satisfied with their purchases, and we provide refunds according to the terms below.

Digital Products

Because our products are digital downloads that can be accessed immediately after purchase, refunds are handled carefully. Once a plugin has been downloaded, a refund may not always be possible because the product cannot be returned.

Refund Eligibility

You may request a refund within 14 days of purchase if:

  • The plugin does not work as described and we are unable to resolve the issue.
  • The plugin has a confirmed technical problem that cannot be fixed.
  • You have not received the purchased product due to a technical issue on our side.

Non-Refundable Cases

Refunds are generally not provided in the following situations:

  • You changed your mind after purchase.
  • The plugin is not compatible with your website because system requirements were not checked before purchase.
  • Your website has conflicts caused by other plugins, themes, custom code, or hosting limitations.
  • You purchased the wrong product by mistake.
  • You do not have the technical knowledge to configure the plugin.
  • You no longer need the product.

Support Before Refund

Before requesting a refund, please contact our support team. We will make reasonable efforts to help resolve installation issues, configuration problems, or compatibility concerns.

How to Request a Refund

To request a refund, contact us with:

  • Your order number
  • The email address used for purchase
  • A description of the issue
  • Details of troubleshooting steps already attempted

We will review your request and respond within a reasonable timeframe.

Refund Processing

Approved refunds will be processed through the original payment method. Processing times depend on your payment provider and bank.

License Cancellation

If a refund is approved, your license and access to updates and support may be cancelled.

Contact

For refund requests or questions, please contact us through the contact information available on our website.